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TRS-ActiveCare Customer Service

Questions?
We're here.

Speak with an Aetna Retiree Advocate:

1-800-367-3636 (TTY: 711)

7 a.m. - 6 p.m. CT (Mon-Fri)

Aetna Navigator

Take advantage of our easy-to-use tool

Aetna Navigator®

Find A Doctor or Facility - Non-Medicare

Find a Doctor or Facility with DocFind®

CVS Caremark

Eff. 9/1/17

CVS Caremark

Your Prescription Coverage

Temporary ID Card

Obtain a Temporary ID Card

RetirEase

RetirEase

Username: RetireEase
Password: TRS

Teladoc

Teladoc®
Talk to a Doctor 24/7
Call 1-855-835-2362

ContactPhoneOnline / Mailing Address

Aetna Retiree Advocate

1-800-367-3636
Monday-Friday,
7 a.m. - 6 p.m. CT
If hearing impaired, call 711

Aetna
P.O. Box
El Paso, TX 9998-1106

TRS

1-888-237-6762
Monday-Friday, 
7 a.m. - 6 p.m. CT
If hearing impaired,
call 1-800-841-4497 or 711

Teacher Retirement System of Texas
Attn: Health & Insurance Benefits Dept.
1000 Red River Street
Austin, TX 78701-2698

Teladoc

1-855-835-2362, 24/7

www.teladoc.com  

24-Hour Nurse Information Line

1-800-556-1555, 24/7

 

CVS Caremark

1-844-345-4577, 24/7

info.caremark.com/trscarestandard

 

Medicare

1-800-MEDICARE
(1-800-633-4227)
If hearing impaired, call 
1-877-486-2048

 www.medicare.gov

TRS-ActiveCare Customer Service

Questions?
We're here.

Speak with an Aetna Retiree Advocate:

1-800-367-3636 (TTY: 711)

7 a.m. - 6 p.m. CT (Mon-Fri)

Aetna Navigator

Take advantage of our easy-to-use tool

Aetna Navigator®

Find A Doctor or Facility - Non-Medicare

Find a Doctor or Facility with DocFind®

CVS Caremark

Eff. 9/1/17

CVS Caremark

Your Prescription Coverage

Temporary ID Card

Obtain a Temporary ID Card

RetirEase

RetirEase

Username: RetireEase
Password: TRS

Teladoc

Teladoc®
Talk to a Doctor 24/7
Call 1-855-835-2362