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TRS-ActiveCare Customer Service

Questions?
We're here.

Speak with an Aetna Retiree Advocate:

1-800-367-3636 (TTY: 711)

7 a.m. - 6 p.m. CT (Mon-Fri)

Aetna Navigator

Take advantage of our easy-to-use tool

Aetna Navigator®

Express Scripts - Medicare

Express Scripts

Your prescription coverage

Temporary ID Card

Obtain a Temporary ID Card

RetirEase

RetirEase

Username: RetireEase
Password: TRS

ContactPhoneMailing Address/Online

Aetna Retiree Advocate

1-800-367-3636
Monday-Friday, 8am-5pm CT
If hearing impaired, call 711.

Aetna
P.O. Box 981106
El Paso, TX 79998-1106

TRS

1-888-237-6762
Monday-Friday, 8am-5pm CT
If hearing impaired, call
1-800-841-4497 or 711

Teacher Retirement System of Texas
Attn: Health & Insurance Benefits Dept.
1000 Red River Street
Austin, TX 78701-2698

24-Hour Nurse Information Line

1-800-556-1555, 24/7
If hearing impaired, call 711.

 

Express Scripts

1-877-680-4881, 24/7/365 (except Thanksgiving and Christmas)

 

Medicare

1-800-MEDICARE (1-800-633-4227) 
If hearing impaired, call 1-877-486-2048.

 

 www.medicare.gov

TRS-ActiveCare Customer Service

Questions?
We're here.

Speak with an Aetna Retiree Advocate:

1-800-367-3636 (TTY: 711)

7 a.m. - 6 p.m. CT (Mon-Fri)

Aetna Navigator

Take advantage of our easy-to-use tool

Aetna Navigator®

Express Scripts - Medicare

Express Scripts

Your prescription coverage

Temporary ID Card

Obtain a Temporary ID Card

RetirEase

RetirEase

Username: RetireEase
Password: TRS